Shipping policy

Made for You, Then Sent Your Way

Every Nue keepsake is made to order, so your jewelry goes through crafting, personalization, finishing, and quality inspection before it begins its journey to you.

We know many pieces are created for meaningful moments and gifts, so we've kept our shipping process as clear as possible.

Design Preview & Production

Every personalized order includes a complimentary design preview sent by email before production.

Reply APPROVE or CHANGE within 48 hours of the preview email being sent. If you do not reply, the design shown is automatically approved and moves into production. If you request a change, your order remains in design review until the revised design is approved under this process.

Changes may not be possible after approval or once production begins.

Estimated Delivery Time

Estimated arrival is 10–18 business days after final design approval, including production and shipping. Preview preparation, revisions and waiting for approval are excluded. For unanswered previews, the timeframe starts at automatic approval, 48 hours after the preview email is sent. Arrival dates are estimates, not guarantees.

Business days exclude weekends and applicable public holidays. Carrier delays, severe weather, customs processing and local delivery conditions may affect arrival.

U.S. Shipping

We offer free U.S. shipping on orders over $75.

Available shipping options and any applicable shipping charges are shown at checkout before your order is placed.

Once your keepsake has been completed and shipped, we'll send you a shipping confirmation email with tracking information.

International Shipping

Yes — we ship to eligible destinations outside the United States.

Available shipping options and charges for your destination will be displayed at checkout.

International delivery times may vary depending on the destination, local carrier, and customs processing. Customs inspections may occasionally result in delays beyond the estimated delivery window.

Duties, Taxes & Customs

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping charge paid to Nue Jewelry.

Customs requirements vary by country. If you're unsure whether additional charges may apply, we recommend checking your local import requirements before placing your order.

Nue Jewelry does not control customs processing times or fees charged by local authorities.

Tracking Your Order

Once your keepsake ships, we'll send a shipping confirmation email containing your tracking information.

You can use the tracking link in that email to follow your package or visit our Track My Order page.

Please allow some time for tracking information to update after your shipping confirmation is sent. Carriers may not scan a package immediately after it enters their network.

If you're unable to locate your tracking information, contact us at hello@nuejewelry.jewelry with your order number and we'll be happy to help.

What If My Order Hasn't Arrived?

If your estimated delivery window has passed, please first check the latest status using the tracking information provided in your shipping confirmation email.

Occasionally, packages may experience delays due to carriers, severe weather, customs processing, or other circumstances outside our control.

If your tracking:

hasn't updated for an extended period;
shows your package as delivered but you haven't received it; or
suggests your package may be lost,

please contact us at hello@nuejewelry.jewelry with your order number.

We'll review the available tracking information and help determine the appropriate next step.

If your package is marked as delivered, we also recommend checking around your delivery location and with household members, neighbors, building management, or your local carrier.

Shipping Address Changes

Please carefully review your shipping information before placing your order, including your:

name;
street address;
apartment or unit number;
city;
state or province;
ZIP or postal code;
country.

If you notice an error after ordering, contact us at hello@nuejewelry.jewelry as soon as possible with your order number and complete updated address.

If your order has not yet shipped, we'll do our best to update the address before it leaves our facility.

Once an order has shipped or has been handed over to the carrier, however, we cannot guarantee that the delivery address can be changed. Depending on the carrier and destination, you may be able to request a delivery update directly from the carrier.

Nue Jewelry is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information submitted with an order.

Packages Returned to Sender

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempt, refusal, customs issue, or another delivery-related reason, please contact us at hello@nuejewelry.jewelry.

We'll review the circumstances and let you know what options are available for your order.

Additional shipping charges may apply where reshipment is required.

Shipping Damage

If your keepsake arrives damaged, please contact us at hello@nuejewelry.jewelry as soon as possible.

Include:

your order number;
a brief description of the issue;
clear photos of the jewelry; and
clear photos of the packaging where relevant.

Please keep the original packaging while we review your request, as it may help us determine what happened during transit and the appropriate next step.

If the issue is determined to be a manufacturing defect, engraving error, or customization mistake made by us, it may instead fall under our 60-Day Remake Guarantee.