Most Popular Questions

Creating your keepsake is simple. Choose your piece, select your preferred material and size, then enter your personalization or upload your artwork where applicable.

Once your order is placed, our team carefully reviews your personalization before production. If your design requires a preview, or if you request one, we'll send you a free digital design preview for approval before your piece is made.

Each keepsake is then individually crafted, finished, and quality-checked before being shipped to you.

From your memory to a keepsake — made just for you.

Yes. A free digital design preview is available before production for personalized orders.

If you'd like to review your design first, simply request a preview when placing your order. We'll send the preview to the email address provided with your order so you can check the layout and personalization before we begin production.

If any changes are needed, just reply to the preview email with your requested adjustments. Once you approve the final design, we'll begin creating your keepsake.

If no preview is requested, we'll carefully create your piece using the personalization details submitted with your order.

Please double-check your email address and personalization details at checkout to avoid delays.

We want you to feel confident ordering something made especially for you.

If your personalized piece arrives with a manufacturing defect, engraving error, or customization mistake made by us, contact us within 60 days of delivery and we'll remake the affected piece for you at no additional cost.

Because each piece is individually made to your specifications, personalized items are generally final sale. The 60-Day Remake Guarantee does not cover incorrect personalization details submitted with the order, normal wear and tear, accidental damage, loss, or changes of mind.

If something isn't right when your keepsake arrives, simply contact us with your order number and a clear photo of the issue. Our team will review it and help make it right.

Your keepsake should arrive the way it was meant to be — beautifully made and true to the personalization you approved.

Because every personalized piece is made specifically to your selected design and personalization details, custom jewelry is considered final sale and is not eligible for standard returns or exchanges.

However, your order is protected by our 60-Day Remake Guarantee. If your piece arrives with a manufacturing defect, engraving error, or customization mistake made by us, contact us within 60 days of delivery and we'll remake the affected piece for you at no additional cost.

The guarantee does not cover incorrect names, dates, sizes, artwork, or other personalization details submitted by the customer, changes of mind, normal wear and tear, accidental damage, or loss.

If there is an issue with your order, please contact us with your order number and a clear photo of the item. We'll review the issue and help determine the best next step.

We recommend carefully reviewing all personalization details before placing your order and approving your design preview, if requested.

If you notice a mistake in your personalization after placing your order, please contact us at hello@nuejewelry.jewelry as soon as possible with your order number and the correct details.

Because every keepsake is made to order, we may be able to update your personalization if production has not yet begun. Once your piece has entered production, however, we cannot guarantee that changes can be made.

If you requested a design preview, please carefully review all names, dates, spelling, artwork, and other personalization details before approving it. Once a design preview has been approved, your piece will be created according to the approved design.

Our 60-Day Remake Guarantee covers manufacturing defects, engraving errors, or customization mistakes made by us, but it does not cover incorrect information or artwork submitted or approved by the customer.

We always recommend double-checking your personalization before placing your order — and contacting us quickly if something doesn't look right.

If you need to change your personalization after placing your order, please contact us at hello@nuejewelry.jewelry as soon as possible with your order number and the updated details.

Because every keepsake is made to order, we may be able to make changes if production has not yet begun. Once your piece has entered production, however, we cannot guarantee that changes or cancellations can be made.

If you requested a design preview, you may request adjustments before approving the final design. Once the preview has been approved and production begins, your keepsake will be created according to the approved design.

Please note that changes requested by the customer after production has started are not covered by our 60-Day Remake Guarantee.

The sooner you contact us, the better chance we have of updating your keepsake before production begins.

We carefully select materials that balance beauty, durability, and everyday wear.

Depending on the piece, our jewelry is available in materials such as 14k Gold Fill and Sterling Silver. Available finishes and material options may vary by design, so please refer to the individual product page for the exact materials offered for your keepsake.

Because each piece is made to be worn and treasured, we recommend following our Jewelry Care instructions to help preserve its finish and appearance over time.

If you have questions about the material of a specific piece or need help choosing the right option, please contact us at hello@nuejewelry.jewelry before ordering.

Every keepsake begins with your story — and is made with materials chosen to help you keep it close.

Both 14k Gold Fill and Sterling Silver are designed for lasting wear, but like all jewelry, their appearance can change over time depending on wear, environment, and care.

14k Gold Fill has a substantial layer of real 14k gold bonded to a base metal, making it more durable and longer-lasting than standard gold-plated jewelry. With proper care, it can maintain its beautiful gold finish for years.

Sterling Silver may naturally develop tarnish over time when exposed to air, moisture, skincare products, or chemicals. This is normal and can usually be easily removed with a soft silver-polishing cloth.

To help your keepsake stay beautiful, we recommend avoiding prolonged contact with perfume, lotions, chlorine, salt water, and harsh chemicals, and storing your jewelry in a clean, dry place when you're not wearing it.

For more detailed care instructions, please visit our Jewelry Care guide.

A little care goes a long way in keeping your keepsake beautiful for years to come.

Right now we support secure payment via PayPal for all orders.

1. How Long Will My Order Take to Arrive?

Most orders are estimated to arrive within 10–18 business days from the date your order is confirmed.

This estimated timeline includes both 4–7 business days for crafting and personalization and the shipping time required for your order to reach you.

For custom designs that require your approval, the estimated timeline begins after the final design is approved. Any time spent waiting for design approval is not included.

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, severe weather, customs, or other circumstances outside our control.

2. How Do I Track My Order?

Once your keepsake has been crafted and shipped, we'll send a shipping confirmation email with your tracking information.

You can use the tracking link in that email to follow your package as it makes its way to you.

You can also visit our Track My Order page and enter your tracking details to check the latest delivery status.

Please allow a little time for tracking information to update after your shipping confirmation is sent, as carriers may not scan a package immediately.

If you're having trouble locating your tracking information, contact us at hello@nuejewelry.jewelry with your order number and we'll be happy to help.

3. What If My Order Hasn't Arrived?

If your estimated delivery window has passed and your order hasn't arrived, please first check the latest status using the tracking information provided in your shipping confirmation email.

Occasionally, packages may experience delays due to the carrier, severe weather, customs processing, or other circumstances outside our control.

If your tracking hasn't updated for an extended period, shows your package as delivered but you haven't received it, or you believe your package may be lost, please contact us at hello@nuejewelry.jewelry with your order number.

We'll review the tracking information and help you determine the appropriate next step.

If your package is marked as delivered, we also recommend checking around your delivery location and with household members, neighbors, building management, or your local carrier before contacting us.

4. Do You Ship Internationally? What About Duties & Taxes?

Yes. We offer international shipping to eligible destinations outside the United States.

International delivery times may vary depending on the destination, local carrier, and customs processing. Customs inspections can occasionally cause delays beyond the estimated delivery window.

For international orders, customs duties, import taxes, VAT, or other fees may be charged by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping charge paid to Nue Jewelry.

Because customs policies vary by country, we recommend checking your local import requirements before placing an order if you're unsure about potential fees.

Once your order ships, you'll receive tracking information so you can follow its journey.

Yes. Some of our most meaningful keepsakes are created from your own handwriting, children’s drawings, handprints, footprints, and other personal artwork.

For eligible designs, simply upload a clear, well-lit image or scan of the original artwork on the product page. Our design team will carefully transform it into a design suitable for your chosen piece while preserving the character and meaningful details of the original.

Because every piece has a different engraving area, very fine details or complex artwork may need to be simplified slightly to create the best possible result. If we believe your artwork needs adjustment or may not work well with the selected piece, we'll contact you before production.

A free digital design preview is available before production if you'd like to review how your artwork will look before your keepsake is made.

Please note that artwork personalization is available only on products designed to support this type of customization. If you're unsure whether your handwriting, drawing, handprint, or footprint will work with a particular piece, contact us at hello@nuejewelry.jewelry and we'll be happy to help.

Your original may be a drawing, a few handwritten words, or a tiny print — we turn it into something you can keep close.

Most of our text-personalized pieces support English letters (A–Z, a–z), numbers (0–9), and common punctuation and symbols, such as:

. , ' - & ! ? ♥ ★

Available characters, fonts, and character limits may vary depending on the jewelry design and the available engraving area. Please follow the personalization options and character limit shown on the individual product page.

For accented characters, non-English alphabets, uncommon symbols, special typography, or more complex designs, please contact us at hello@nuejewelry.jewelry before ordering. We'll be happy to check whether your request can be created clearly on your chosen piece.

If a product offers multiple font options, you can select your preferred font directly on the product page. For pieces with a predetermined design style, the font shown or specified for that product will be used.

For eligible personalized designs, a free digital design preview is available before production if you'd like to review the layout before your keepsake is made.

For handwriting, children's drawings, handprints, footprints, and other original artwork, please choose a product specifically designed for artwork personalization or contact us if you're unsure which piece is right for your design.

Every piece is different, so when in doubt, send us your idea — we'll help you find the best way to bring it to life.

Choosing the right size helps your keepsake feel comfortable and look its best.

For rings, necklaces, bracelets, and other size-dependent pieces, please refer to the Size Guide available on the individual product page before placing your order. Sizing options may vary by design, so we recommend following the measurements provided for the specific piece you're purchasing.

For rings, please measure the finger you plan to wear the ring on, as sizing can vary between fingers. For necklaces and bracelets, consider both the listed measurements and how you prefer your jewelry to fit or sit when worn.

Because personalized jewelry is made specifically for you, please double-check your selected size before placing your order. Incorrect sizes selected by the customer are not considered manufacturing defects and are not covered by our 60-Day Remake Guarantee.

If you're between sizes or unsure which option to choose, please contact us at hello@nuejewelry.jewelry before ordering and we'll be happy to help.

A little care in choosing your size helps ensure your keepsake feels just as right as the story behind it.

If your keepsake arrives damaged, defective, or different from the personalization you submitted or approved, please contact us at hello@nuejewelry.jewelry as soon as possible.

Please include your order number, a brief description of the issue, and clear photos of the jewelry and packaging so our team can review what happened.

If the issue is the result of a manufacturing defect, engraving error, or customization mistake made by us, your piece may be covered by our 60-Day Remake Guarantee, and we'll remake the affected piece for you at no additional cost.

If your package appears to have been damaged during shipping, please keep the original packaging while we review your request, as photos of the packaging may help us determine the appropriate next step.

Please note that differences resulting from personalization details submitted or approved by the customer are not considered manufacturing errors, so we recommend carefully reviewing all names, dates, artwork, sizes, and other customization details before placing your order or approving a design preview.

If something isn't right when your keepsake arrives, let us know — we'll review it carefully and help make it right.

Yes. Nue keepsakes make meaningful gifts, and you can have your order shipped directly to the recipient by entering their address as the shipping address at checkout.

If you'd like to include a personal message, simply add your gift note during checkout. We'll include your message with the order so your keepsake arrives with a thoughtful, personal touch.

For gift orders, we recommend carefully checking the recipient's name and shipping address before placing your order. If you notice an error after ordering, please contact us at hello@nuejewelry.jewelry as soon as possible. We may be able to update the address if your order has not yet been processed or shipped.

If you have a special gifting request, feel free to contact us before placing your order and we'll be happy to let you know what's possible.

Because some memories are meant to be kept — and some are meant to be given.

We love helping turn meaningful ideas into one-of-a-kind keepsakes.

If you have a personalization request that isn't available through the standard options on a product page, please contact us at hello@nuejewelry.jewelry before placing your order.

Tell us what you have in mind and, where applicable, include a clear photo, drawing, handwriting sample, reference image, or other details that can help us understand your idea. Please also let us know which jewelry piece you're interested in.

Our team will review your request and confirm whether the design is possible based on the available engraving area, design complexity, materials, and production requirements.

For eligible custom designs, a free digital design preview is available before production, allowing you to review the layout before your keepsake is made.

Please note that not every custom request can be accommodated, and additional costs or production time may apply for designs that require work beyond our standard personalization options. We'll let you know before moving forward if this is the case.

Have something meaningful in mind? Tell us the story behind it, and we'll help you explore how to turn it into a keepsake.

Yes. We want your keepsake to stay with you for years to come.

Nue Jewelry offers complimentary repairs for eligible issues within 6 months of delivery. If your piece needs attention during this period, please contact us at hello@nuejewelry.jewelry with your order number, a brief description of the issue, and clear photos of the piece.

Our team will review your request and let you know whether the repair is covered and the best next step.

Complimentary repairs do not cover loss, accidental damage, improper care, unauthorized alterations or repairs, or normal wear and tear. Repairs requested after the complimentary repair period may still be available depending on the piece and the nature of the issue, and additional charges may apply.

For manufacturing defects, please also refer to our 60-Day Remake Guarantee and Lifetime Manufacturing Defect Warranty, where applicable.

Every keepsake carries a story worth caring for, and we're here to help you keep it close.

If you need to change your shipping address after placing your order, please contact us at hello@nuejewelry.jewelry as soon as possible with your order number and the complete updated shipping address.

If your order has not yet been shipped, we'll do our best to update the address before it leaves our facility. However, once an order has been shipped or handed over to the carrier, we cannot guarantee that the delivery address can be changed.

If your package is already in transit, you may be able to request a delivery update directly through the carrier, depending on the shipping service and destination.

Please carefully review your name, street address, apartment or unit number, city, state, ZIP/postal code, and country at checkout to help prevent delivery delays or returned packages.

Nue Jewelry is not responsible for delays or delivery issues caused by an incorrect or incomplete shipping address submitted with the order.

Notice something wrong with your address? Contact us as soon as you can — the earlier we hear from you, the better chance we have of updating it before shipment.

We stand behind the craftsmanship of every Nue keepsake.

Our Lifetime Manufacturing Defect Warranty covers eligible defects caused by the original manufacturing or craftsmanship of your jewelry. This may include issues such as a structural defect, faulty component, or other craftsmanship-related problem that was not caused by normal wear or external damage.

If you believe your piece has a manufacturing defect, please contact us at hello@nuejewelry.jewelry with your order number, a description of the issue, and clear photos of the jewelry. Our team will review your request and determine the appropriate next step.

The warranty does not cover normal wear and tear, scratches, tarnishing or natural changes in finish, accidental damage, loss, improper care, damage caused by impact or misuse, or alterations and repairs performed by a third party.

Please note that our Lifetime Manufacturing Defect Warranty, 60-Day Remake Guarantee, and 6-Month Complimentary Repairs cover different types of issues. Our team will review your request and help determine which coverage applies.

We make every keepsake with the intention that its meaning lasts a lifetime — and we stand behind the craftsmanship that brings it to life.

WHY WE'RE DIFFERENT

We're a small independent keepsake jewelry studio, not a mass-production jewelry brand. Every piece we create carries something personal — a name, a drawing, a tiny handprint, a date, or a memory you never want to forget.

That's why we believe your keepsake deserves more than simply being made. It deserves to be made with care.

1. Made to order, never rushed

Every Nue piece is individually made to order. We carefully engrave, finish, and inspect each keepsake before it leaves our workshop.

Our standard handcrafting and engraving time is 4–7 business days, followed by expedited shipping. Most orders are estimated to arrive at your door within 10–18 business days from the date your order is placed.

Because your piece is made especially for you, we'd rather take the time to get the details right than rush something this meaningful.

2. Free design preview available before production

Want to see how your personalization will look before we make it? Simply request a preview when placing your order.

We'll send you a digital design proof by email before production so you can review the layout and details. Once approved, we'll begin crafting your keepsake.

This extra step is especially helpful for one-of-a-kind designs, children's drawings, handwriting, handprints, footprints, and other deeply personal pieces.

3. 60-Day Remake Guarantee

Because every piece is personalized and made just for you, custom orders are final sale and are not eligible for our standard 60-day return policy.

However, if your piece arrives with a manufacturing defect or an engraving error made by us, we'll remake it for you free of charge.

We stand behind the craftsmanship of every keepsake we create and want the piece you receive to reflect the details you entrusted to us.

4. Crafted with decades of jewelry-making experience

Nue may be a new name, but the craftsmanship behind it is backed by more than 20 years of jewelry-making experience.

From engraving and finishing to final inspection, every piece is handled with attention to the small details that make personalized jewelry feel truly personal.

5. Personal support when you need it

Questions about your engraving, artwork, design preview, or order? We're here to help.

You can contact us at hello@nuejewelry.jewelry, and we aim to respond within 24 hours.

When you're creating something this personal, you shouldn't feel like you're sending your story into a faceless system.

Your story deserves to be made with care.

That's what we want every Nue keepsake to feel like — not simply another piece of jewelry, but a small piece of your story made to stay close.

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